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KM Tool - Knowledge Portal
In the last article - How to use Knowledge Management Tools Effectively?, we saw how a podcast can be an effective KM tool if used within the framework and leveraging the organizational and knowledge of the employees available.
As explained, Knowledge Management (KM) tool is essentially a way to capture the tacit knowledge to disseminate further and to decipher it in a meaningful way at the precise time. A KM tool can help interpret the immense knowledge lying around in the organization as well as in social strata.
Now let us see how we use the KM tools on day-to-day basis which have an impact on our end results and also on customer experience. It can have a very positive impact on the bottom line of any organization.